Denver Tennis Club

Office Manager – Job Description

Job Title: Office Manager
Reports To: General Manager (GM), Denver Tennis Club
Direct Reports: Front Desk Staff
Status: Full-Time Salaried Employee 
Work Location: Denver Tennis Club, 400 Forest Street, Denver, CO 80220
Bonus Eligible: End of year bonus eligible at the discretion of the Board of Directors

Primary Objective

The Office Manager is responsible for providing high-quality operational services and support for the Denver Tennis Club (DTC). 

This includes being a subject matter expert on the Club Operating System (Play-by-Point), membership management, financial and billing tasks, front desk operations and overall league management.

This highly visible position plays a vital role in strengthening club culture, improving member experience, and ensuring excellence across both front-of-house and back-office operations.

Work Schedule & Compensation

The Office Manager’s schedule should prioritize a regular presence at the club across member-facing hours, particularly during peak activity. This role is a minimum of 40 hours/week.  Limited remote working may be allowed in off-season with approval of the General Manager.

Flexibility is expected for evenings, weekends, and special events.  The Office Manager is expected to work the Front Desk 2 days per week, with one being on the weekend during peak season.

• Base Salary: This is a salary-based position. 

• Other Benefits: Professional development opportunities

• Paid Time Off – This position has unlimited paid time off, with approval of the General Manager (GM)

• Bonus: Eligible at the Board of Directors’ discretion based on GM’s recommendation of club performance and annual goal achievement

Principal Duties & Responsibilities

1. Member Services & Front Desk 

• Serve as a consistent and visible presence for members to handle questions, booking issues, and general concerns.

• Provide leadership to the Front Desk, including hiring, training, staff supervision, scheduling, and operational support.

• Set the cultural tone for Front Desk Staff through strong leadership, professionalism, and presence.

• Lead continuous improvements of DTC operations to improve member experience, drive efficiencies, control costs and minimize risk.

• Coordinate with Pro Staff, the Front Desk, and the Competition/Tournament Committee to optimize scheduling and court utilization.

• Lead internal learning opportunities (e.g. - drill shares, coaching workshops, software tools).

• Lead or support Mailchimp communications, monthly newsletters, event flyers, and court signage/matrix communication updates.

• Help lead the operations, promotion, and execution of social and tennis-related events, including Club Championships, Davis Cup, Bruce Bee, and Denver City Open.

• Set up and run a pro shop that supplies accessories and stringing to the membership and DTC branded clothing. 

• Improve and drive compliance with DTC Policies and Standard Operating Procedures (e.g. - Check In, Cancellations/No Shows, Guest, etc.)

2. Internal and Financial Operations (“Back-Office”)

• Serve as the Subject Matter Expert (and “owner”) of the DTC Club Operating System – Play-By-Point

  • Assist in managing and implementing the Club’s Operating System(s) including support for billing, scheduling, training, and content tools 

  • Ensure all DTC programs and events are properly managed through the Club Operating System

  • Lead improvements to the Club Operating System

  • Train staff on the Club Operating System

• Ensure all membership data is accurate and up to date

• Provide support to the General Manager for financial activities and transactions, including day-to-day and month end financial management and reporting

• Provide support for yearly dues billing and account receivable for all members in collaboration with the GM, Treasurer, and Accounting Team

• Oversight and familiarity with all other computer programs and tools used in the operation of the club.

• Develop, maintain, and improve operational SOPs and staff training systems.

3. USTA and Other Leagues

• Manage League and USTA involved events including assisting captains with organizing teams, ensuring integration with the Club Operating System, working with the USTA, court scheduling and overall data management

• Ensure proper billing to members for all USTA and Other League events

• Organize and lead Captains meetings and all communications to members about USTA and Other League events

• Maintain all data associated with DTC Leagues and Teams

• Develop and maintain a Standard Operating Procedure (SOP) for USTA and Other League management

4. Qualifications

• Education – High School diploma and 4-year College Degree.

• Management Experience – 5-10 years of management experience with direct report(s), preferably in the tennis or recreation industry, experience in club operations, hospitality, or member services.

• Work History - candidates must have proven job stability through strong work history.

• Technology - experience with scheduling/membership software operating systems required, as well as other technology tools (Excel, File Sharing)

• Financial Management - experience in managing expenses, budgets, cost reduction strategies and assisting with preparing monthly financial reporting.

• Other - excellent communication, organization, and leadership skills. Strong emotional intelligence with the ability to foster a positive, team-oriented culture and a customer-first mentality.