This Privacy Policy covers information MyCoachingTree.com, Inc. (MyCoachingTree) collects from users and visitors of MyCoachingTree and related services, including our AI-powered assistant, Sidekick. MyCoachingTree respects your right to privacy and is committed to securely handling your personal information.
By using the Services, you consent to the collection, use, and disclosure of your information as described below. If you live in the European Economic Area, the Controller of your personal data is MyCoachingTree.com, Inc., 13809 Research Blvd, Ste 500, Austin, Texas USA 78750.
When you visit our website or use our services, we may collect:
Personal Information: Name, date of birth, ID number, email address, and CV.
Contact & Billing: Address, phone number, and payment information.
Sidekick Interaction Data: We collect the text of your queries and interactions with our AI assistant.
Automated Information: IP addresses, cookies (e.g., Google Analytics), logs, and location information.
MyCoachingTree uses your information to manage your account, verify identity, provide technical support, and fulfill our service obligations. Regarding our AI services:
Personalized Context (Memory): We store a series of "memories" or profile attributes derived from your interactions. This profile is used exclusively to provide Sidekick with context to improve the speed and quality of responses tailored to you.
Non-Training Commitment: MyCoachingTree does not use your personal interactions, prompts, or "memories" to train, retrain, or improve the base machine learning models for other users or third parties.
Quality Improvement: We may use de-identified information to evaluate and improve the technical performance of our website and applications.
Consent: For promotional materials or social media linking.
Contract: To fulfill our service agreement with you.
Legitimate Interest: To ensure site security, improve existing products, and handle customer queries.
Legal Obligation: To comply with law enforcement or regulatory requirements.
Whenever you use our services, you have the right to access, update, or delete your personal information. These rights are fulfilled through the following self-service options:
Account Management: You can access, review, and update your personal details, contact information, and CV at any time via your "My Account" dashboard.
Data Deletion: You may choose to delete your account through your account settings. This action is permanent and will result in the removal of your personal information, including the "memories" and profile attributes used to provide context for Sidekick.
Communication Preferences: You may opt out of marketing communications or adjust your social media linking directly within your account preferences.
Your account is protected by your password and may only be accessed by you. You are responsible for keeping this password confidential.
Self-Service Deletion: You can deactivate or permanently delete your account at any time by visiting the "My Account" area. Deleting your account automatically triggers the erasure of your profile, including your CV and any stored interaction context used by Sidekick, unless we are legally required to retain specific data for regulatory purposes.
Account Anonymity: In lieu of deletion, you may choose to make your profile anonymous or non-searchable through your account settings.
We do not share personal information with companies, organizations, or individuals outside of MyCoachingTree unless:
With Your Consent: We have your explicit permission.
For External Processing: We provide information to our sub-processors (such as hosting, analytics, and service infrastructure providers) based on our instructions and in compliance with this policy and strict security measures.
For Legal Reasons: To meet applicable laws, regulations, or enforceable governmental requests.
Information is generally stored on secure servers in the United States. Due to our global business, data may be transferred to partners outside the US or EEA. We utilize technical security measures and legal contracts to ensure these third parties handle your information in accordance with European levels of data protection.
We retain your information as long as your account is active or as needed to provide services. When we have no ongoing legitimate business need for your data, we will delete or anonymize it. Sidekick "memories" are tied to your active account and are purged upon account deletion.
We employ physical, technological, and organizational safeguards:
Encryption: Data is encrypted at rest and in transit.
Access Control: Periodic reviews of information collection and processing practices.
De-identification: Where possible, data sent for processing is stripped of direct identifiers.
Our services may contain links to third-party sites. We are not responsible for the privacy practices or content of these external entities.
MyCoachingTree does not knowingly collect information from children under the age of eighteen (18).
MyCoachingTree.com, Inc. 13809 Research Blvd, Ste 500-90688, Austin, TX USA 78750
Email: help@mycoachingtree.com
We may update this policy to meet changing legal or business requirements. Significant changes will be notified via our website or direct communication. Continued use of the Services constitutes acceptance of these updates.