Athletics Ticket Coordinator | Iowa State University

Ames, Iowa, Join the excitement of Cyclone Athletics and help shape unforgettable gameday experiences. Iowa State University Athletics is seeking an entry-level Athletics Ticket Coordinator to support ticket operations for collegiate sports and auxiliary events including concerts. If you thrive in a fast-paced environment, enjoy solving problems on the fly, and love connecting fans with the action, this role puts you at the heart of it all. Examples of what you'll do Ticket Operations — Lead setup, maintenance, and execution of ticket sales for assigned sports and small events. Customer Service — Provide exceptional service, resolve issues, process orders and refunds, and build strong fan relationships. Mobile Ticketing — Implement mobile ticketing solutions and coordinate with the ticketing system vendor. Donor Seating — Assist with donors on seating assignments and apply priority seating policies. Pricing, Promotions, & Sales — Collaborate with unit leadership on pricing strategies, promotional initiatives, and revenue generation. Season & Group Orders — Assist with distribution and delivery of season tickets, group packages, and special orders. Box Office — Lead box office operations and serve as the on-site ticket supervisor at designated events. Complimentary Tickets — Oversee comp ticket requests for student-athletes, coaches, and staff through ARMS. Sales Reporting — Complete end-of-season reporting, reconciliation, and system cleanup. Compliance — Adhere to policies and regulations of the Athletics Department, University, Big 12 Conference, and NCAA. Required Qualifications: Bachelor's Degree Preferred Qualifications: Ticket operations experience for a collegiate or professional sports program. Experience with ticket management systems including Ticketmaster. Experience working with priority seating systems. Application Instructions: To view full job details and to apply visit https://www.jobs.iastate.edu/ .  All applications must be submitted on-line in Workday by EOD May 25th to guarantee consideration. Iowa State University does not discriminate on the basis of race, color, age, religion, creed, national origin, pregnancy, sexual orientation, genetic information, sex, disability, or status as a U.S. Veteran. Inquiries regarding non-discrimination policies may be directed to the Office of Equal Opportunity, 2680 Beardshear Hall, 515 Morrill Road, Ames, Iowa 50011, Tel.  515-294-7612 , email  eooffice@iastate.edu